Frequently Asked Questions

• Q. How do I put in an order?
• A. To put in an order all you need to do is browse our website, choose what you would like then Contact Us and we will send you the price of the item.

• Q. Do you have a Brochure or Price List?
• A. No not as yet. But if you see something you like, Contact Us and we will send you the prices.

• Q. Do you have other items?
• A. Yes we do have other items. Let us know what it is you are looking for and we will send pics of what other items we have.

• Q. Do you do Mail Orders?
• A. Yes we do Mail Orders. Once you have decided what you would like to purchase simply Direct Debit the total funds (Product(s)+Postage) into our bank account . Upon total funds being received, we send the goods.

• Q. Can I return my item if it is not what I wanted?
• A. No sorry. We ask that you select carefully. We do give a good description of the item before you purchase it.

• Q. Do you give Cash Refunds?
• A. No. We do not refund at all.

• Q. What if my parcel gets lost in the post?
• A. Once your order has left Nga Taonga O Aotearoa premises, Nga Taonga O Aotearoa accepts no liability for orders once shipped to you. We highly recommend requesting and paying for Registered/Insured Postage when purchasing product(s) to ensure 'Customer Peace of Mind' through the Australian Postal/Courier system.

• If your Question has not been answered in the above FAQ please Contact Us and we will endeavour to respond as soon as possible.